Shipping

We are unable to provide a guaranteed arrival date for your order.  Please check with UPS or USPS prior to ordering with us to better understand when you’ll receive your package.

Inclement weather on your package’s route and other circumstances outside of our control may delay delivery of your package.

We cannot ship products to PO Boxes.

Rockin’ Rider products ship in brown cardboard shipping cartons which have the Rockin’ Rider logo and product name printed on the outside of the box.

FREE SHIPPING

We offer free shipping for product orders via UPS Ground. Free shipping is only valid in the continental United States and is not valid for replacement parts.  UPS Saturday delivery is not available.  Business days are Monday – Friday, excluding holidays.  You can check transit days to your exact shipping ZIP code by going to https://www.ups.com/maps.  All orders ship from the Seattle area (ZIP code 98424).  Orders placed after 10:00 AM CDT will be processed the following business day.

We are unable to offer expedited shipping at this time.

REPLACEMENT PARTS

Parts ship via USPS First Class or Priority Mail from ZIP code 76244.  Parts are not eligible for free shipping or expedited shipping. 

Replacement parts orders ship on Mondays excluding holidays in which case they will ship the following business day.  Replacement part orders placed after 9:00 AM CDT on Mondays will be processed the following Monday.

We’re unable to tell you how long it will take for you to receive parts shipped via USPS First-Class Mail or Priority Mail.  The most up-to-date information on when you can expect your package can be found at https://postcalc.usps.com/ServiceCommitments.